ok37 Privacy Policy — Your Data, Our Responsibility
This policy describes in detail how your personal information is collected, used, and kept secure on the ok37 platform.
1. Introduction and Scope
ok37 is an online casino and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes how ok37 collects, stores, uses, and protects your personal information.
By using our website ok37.lat or registering an account, you are considered to have given your consent to the terms of this Policy. If you have any objection to any part of this Policy, please refrain from using our platform and contact our support team directly.
This Policy applies to all ok37 services, the mobile version, and related promotional activities. Third-party websites or services are governed by their own privacy policies.
2. What Information We Collect
2.1 Information You Provide Directly
- Full name, date of birth, and gender
- Email address and contact details
- National ID card or passport number (for identity verification)
- bKash, Nagad, Rocket, or Upay number (for payment processing)
- Account username and password (stored in encrypted form)
- Information about gaming preferences and self-set limits
2.2 Automatically Collected Information
- IP address and device identifiers
- Browser type, version, and operating system
- Login time, session duration, and navigation history
- Transaction history and gaming activity records
- Information obtained through cookies and similar tracking technologies
2.3 Information Received from Third Parties
We may receive limited information from identity verification services, fraud prevention tools, and payment processors (such as bKash, Nagad, Rocket, Upay) to confirm your identity. This information is used solely for security and compliance purposes.
3. Purpose of Using Your Information
ok37 uses your information for the following legitimate purposes:
- Account registration, identity verification, and age confirmation (21+ requirement)
- Processing deposit and withdrawal transactions — via bKash, Nagad, Rocket, and Upay
- Providing 24/7 customer support in Bengali and resolving complaints
- Fraud detection, anti-money laundering (AML) checks, and account security
- Analysing platform performance and improving services
- Sending important notifications about your account, transactions, and promotions
- Managing responsible gaming tools and enforcing self-set limits
- Keeping records to meet legal obligations and resolve disputes
4. Data Sharing and Disclosure
4.1 Who We Share Information With
ok37 does not sell your personal information. However, limited information may be disclosed in the following circumstances:
- Payment processors: bKash, Nagad, Rocket, and Upay — only the information necessary to complete transactions
- Identity verification services: Trusted third parties engaged to complete the KYC process
- IT and security partners: Service providers that assist with platform operations and cybersecurity
- Law enforcement authorities: Where required to meet legal obligations or comply with a court order
4.2 Contractual Protections with Third Parties
All third parties we work with are bound by strict confidentiality and data protection agreements. They may use your information only for the specified purpose and may not carry out any activity beyond our instructions.
5. Data Retention and Security
5.1 Retention Period
ok37 retains your personal information for as long as necessary. Data is generally kept for at least 5 years after account closure, as this is required to meet legal and regulatory obligations. Certain types of information may be retained for longer periods in accordance with applicable legal requirements.
5.2 Security Measures
ok37 applies industry-standard technical and organisational measures to protect your information:
- SSL/TLS encryption — all data transmissions are secured
- Passwords and sensitive data stored using strong hashing algorithms
- Firewalls and intrusion detection systems to prevent unauthorised access
- Regular security audits and vulnerability assessments
- Regular data protection training for staff
- Access to data restricted on a need-to-know basis
However, no method of transmitting or storing data over the internet is completely secure. We strive to ensure the highest level of protection, but we cannot guarantee absolute security.
6. Cookie Policy
6.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. ok37 uses the following types of cookies:
- Essential cookies: To maintain login sessions and ensure the basic functionality of the platform — these cannot be disabled
- Analytics cookies: To understand user behaviour in order to improve services (anonymous data)
- Functionality cookies: To remember your preferences such as language and display settings
6.2 Cookie Controls
Non-essential cookies can be disabled through your browser settings. However, doing so may prevent some features of ok37 from working correctly.
7. Your Rights and Controls
As a user of ok37, you have the following rights:
- Right to access: You may request to know what information we hold about you
- Right to rectification: You may request the correction of inaccurate or incomplete information
- Right to erasure: In certain circumstances you may request the deletion of your information (except where legal obligations apply)
- Right to restrict processing: You may request that the use of your information be limited for specific purposes
- Right to object to marketing communications: You may opt out of receiving promotional messages at any time
- Right to data portability: You may request a copy of your stored information in a structured, readable format
To exercise these rights, email us at [email protected] or contact us via live chat. We will process your request within a reasonable timeframe.
8. Protection of Minors
ok37 strictly provides services to those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age verification is in place during the registration process and additional documents may be requested in cases of doubt.
If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted. If you become aware of a minor's account, please contact [email protected].
9. Marketing Communications and Consent
9.1 Promotional Messages
With your consent, ok37 may contact you regarding the following:
- Updates about new bonuses and promotional offers
- Introduction of new games and services
- Important account information and security notifications
9.2 Withdrawing Consent
You may opt out of marketing communications at any time through your account settings or by emailing [email protected] directly. However, essential messages related to account management and transactions will continue to be sent.
10. Policy Changes and Contact
10.1 Process for Policy Changes
ok37 reserves the right to change this privacy policy at any time. For significant changes, we will notify registered users by email or through a notice on the platform. Changes to the policy will take effect once published at ok37.lat/privacy-policy.
Continued use of the platform after a policy change will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.
10.2 Other Applicable Policies
This privacy policy should be read alongside ok37's Terms and Conditions and Responsible Gaming Policy. In the event of a conflict, the Terms and Conditions will take precedence.
Email: [email protected] | Live Chat: 24/7 support available in Bengali